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bookingwithknglobalAsked on June 19, 2024 at 1:22 PM
I keep getting an authorization failed error when trying to fill out credit card. Is there something wrong with my credit card authorization form
https://form.jotform.com/231743109538154
Please assist
Page URL: https://form.jotform.com/231743109538154 -
Jason JotForm SupportReplied on June 19, 2024 at 1:41 PM
Hi Tarhesha,
Thanks for reaching out to Jotform Support. Unfortunately, PayPal Pro is no longer part of Jotform payment integration.
We suggest switching to a different Payment Processor Integrations like PayPal Business.
Reach out again if you have any other questions.
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bookingwithknglobalReplied on June 19, 2024 at 2:38 PM
How do I remove the paypal for payment and keep credit card info
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Mikhail JotForm SupportReplied on June 19, 2024 at 2:48 PM
Hi Tarhesha,
You can change the Payment method without deleting it. It's really easy to do. Let me show you how:
- Open your form in Form Builder and click on the Add Form Element menu on the left side of the page.
- Under the Payment tab, click on the Three Dots icon next to the Payment method you used and click on Switch to Another Gateway.
- Choose a payment method and click on Use Selection.
Now, you'll see the new payment method on your form.
Give it a try and let us know how it goes.
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bookingwithknglobalReplied on June 19, 2024 at 3:06 PM
I need help please. When I follow the instructions, the option to bill through mastercard, visa was deleted. I just want that option to appear and other option that says, pay later so that submission will still go through
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Deanne JotForm SupportReplied on June 19, 2024 at 3:16 PM
Hi Tarhesha,
When I checked your account, I couldn't find the form and when I accessed the URL you shared, it said that the form was deleted. Are you referring to another form? Did you make a new one? If so, can you share it with us so we can help you with it?
Once we hear back from you, we'll be able to help you with this.