App opens up dark when opened via direct app.

  • patrickjackson42375
    Asked on June 19, 2024 at 12:25 PM

    The app is darker when I pull it up when I activate the app on the phone. when I pull it up with the link it is bright.

  • Eliza JotForm Support
    Replied on June 19, 2024 at 12:39 PM

    Hi Patrick,

    Thanks for reaching out to Jotform Support. I opened your app on my actual mobile device, and here are the screencasts of my results.

    Results when opened via app:

    App opens up dark when opened via direct app Screenshot 30

    Results when opened via URL:

    App opens up dark when opened via direct app Screenshot 41

    I don't think any difference, except that the logo would pop up with a black background, which looks like an expected behavior when opening apps. If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better? Also, can you take a screen recording of what's happening and send it to us?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • patrickjackson42375
    Replied on June 20, 2024 at 9:42 PM

    Its just me but thanks anyway.

 
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