Afterpay: error in when submitting form

  • sstravelnescape
    Asked on June 19, 2024 at 11:58 AM

    My form will not submit it keeping saying please wait... the afterpay pay option doesn't pop up to allow them to pay.

    Also wondering how can yo remove jotform logo on form?
    Can you not choose domains as well?
  • Aries JotForm Support
    Replied on June 19, 2024 at 12:34 PM

    Hi Shawntae,

    Thank you for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.


  • Aries JotForm Support
    Replied on June 19, 2024 at 12:56 PM

    Hi Shawntae,

    Thanks for your patience. I cloned and tested your form and I was able to get the Afterpay popup window and submit the form. See the screenshot below:

    Afterpay: error in when submitting form Image 1 Screenshot 40

    Afterpay: error in when submitting form Image 2 Screenshot 51

    You can try to reconnect Afterpay from your product field; this will refresh the connection on your form. Here's how to do it;

    1. In Form Builder, click on the wand icon.

    2. Then click the green drop down button and select Reconnect.

    3. And click on Reconnect.

    Afterpay: error in when submitting form Image 3 Screenshot 62

    Can you also please tell us more about your question about domains?

    I moved your other question to different thread avoid confusion. You can check it out at the link below:

    Also wondering how can yo remove jotform logo on form?

    Give it a try and let us know how it goes.

 
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