Undue error "This Field is Required" when fields correctly filled

  • SunloudEvents
    Asked on June 19, 2024 at 6:19 AM

    Hi, this form has been working ok up to now, last time june 11th. Now when submitting it states the the email field is required and the form blocks and you can not continue. I have tried several times and the same happens. In all test the email field was correctly filled.

    Jotform Thread 16060781 Screenshot
  • Harvey JotForm Support
    Replied on June 19, 2024 at 7:04 AM

    Hi SunloudEvents,

    Thanks for reaching out to Jotform Support. I've cloned and tested your form and got the same difficulty. I checked and found that the email field value is getting cleared when the form is being submitted, resulting in the error appearing.

    After doing some tests, I was able to resolve the difficulty by removing or disabling the conditions that populates the value to the email.

    Undue error This Field is Required when fields correctly filled Image 1 Screenshot 20

    Can you please try to remove the conditions highlighted on the screenshot above, and then check again if the form is still not allowing you to submit?

    Give it a try and let us know how it goes.

  • SunloudEvents
    Replied on June 19, 2024 at 7:40 AM

    I'll give it a try but that form has been working with those two highlighted conditions I think since 2016 :-)

  • SunloudEvents
    Replied on June 19, 2024 at 7:48 AM

    OK, it has worked now, but this is due to something you guys have done, these forms have been working for years

 
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