Unable to change email address: This email address is already associated with a jotform account

Hi Support,

I am taking over a jotform account from previous employee but having struggles with changing the email address. When the new email address is entered I get a message saying "this email address is already associated with a jotform account".

Please assist.

Regards,

Hi Nathan,

Thanks for reaching out to Jotform Support. Can I ask for the email address that you are trying to use so we can check?

Once we hear back from you, we'll be able to move forward with a solution.

This is great

Hi,

We are trying to replace eleanor@fsconnect.co.za with nathan@fs-systems.co.za

Regards,

Hi Nathan,

It looks like the email address nathan@fs-systems.co.za was used as an assignee to a form, making its presence as a valid Jotform account. I've completely free-up the email, you should be able to use it now to your account.

Let us know if there's anything else we can help you with.

Hi Lorenz,

My apologies - the incorrect email was sent. It should be nathans@fs-systems.co.za.

Hi Nathan,

You should be able to change your account's email to nathans@fs-systems.co.za now.

Give it a try and let us know if there's anything else we can help you with.