My account was suspended.

My account was suspended. How do i fixt it

user name account: yarsidentalhospital

please help

Hi nicky nurfajri,

Thanks for reaching out to Jotform Support. I checked your account, and it appears that your form 241621764650051 was flagged as having a copyrighted logo. If you believe that your account was suspended in error, we’ll need you to do the following:

• Send us the URL where your form is used.
• Send us a link to your website or proof of affiliation with a legitimate institution.
• Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these things above to reviewers@jotform.com with Thread# 16050011 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.

Dear Jotform Support Team,

This following url 

https://www.jotform.com/account-suspended/

Link to our website : http://www.rsgmyarsi.com/

User name account : yarsidentalhospital

We will change our email once our account is unsuspended.

Please help us

Hi nicky nurfajri,

Send these things above to reviewers@jotform.com with Thread# 16050011 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.

Hi Jotform Support,

I've sent email 1 hour ago. Please kindly review soon.

Thanks

Hi Nicky,

The team have received the email. Please allow us some time to review the details. We will send you a response once the details have been validated.

Thanks for your patience and understanding.

Hi Nicky,

Your account was suspended because you’ve got a form named Form that was flagged for using a copyrighted logo. We understand this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

For us to reactivate the account, we’ll need your permission to delete the offending form. You can create the form again after changing your account email address to a corporate email associated with the company that owns the logo. 

Once we hear back from you, we'll be able to move forward with this.

Hello Jotform Support,

Okey you can delete the offending form that was flagged for using a copyrighted logo. And We will change our email once our account is unsuspended.

please inform me once my account is active

Thank you

Hi Nicky,

Thanks for the confirmation. I need a bit of time to work on this. I’ll get back to you shortly.

Hi Nicky,

Thanks for your patience. After carefully checking the account, we need to verify it before we can take further action. Please provide the following information below:

• Type of Card : 
• The last 4 digits of the Card : 
• Expiration Date : 
• Date of the last charge : 
• Amount Charged:

Once we hear back from you, we'll be able to help you with this.

Hi Jotform Support,

This following information:

• Type of Card : Visa
• The last 4 digits of the Card : 9501
• Expiration Date : 05/28
• Date of the last charge : May 24th, 2024
• Amount Charged: $39 USD

please inform me once my account is active

Thank you

Hi nicky nurfajri,

I have forwarded this to the relevant team. We’ll update this thread once we’ve heard back from them.

Thanks for your patience, we appreciate it.

Hi nicky nurfajri,

We have deleted the offending form and your account is now active. Please log in and reset your password. Let me show you how:

• Go to the Login page and select Forgot Password.

• Enter your username or email, then select Send Reset Instructions.

• Check your email for the password reset instructions.
• Select the Reset Password provided in the email.

• Enter your new password, then select Create a New Password.

Give it a try and let us know if you need any help.