Can't view uploaded files.

  • ElderHelpofSanDiego
    Asked on June 18, 2024 at 3:38 PM

    Hi Jotform!

    1- One of our staff has a strange behavior for the URL field that contains Jotform's Signature and Files URLs in Salesforce. Instead of taking her to the link of the URL -

    https://www.jotform.com/uploads/ElderHelpofSanDiego/241317981963162/5945440884407276711/computer%20pic.jpg

    It is adding a https://www.jotform.com/login/?rp= at the beginning.

    So when she clicks on the URL it goes to: https://www.jotform.com/login/?rp=https://www.jotform.com/uploads/ElderHelpofSanDiego/241317981963162/5945440884407276711/computer%20pic.jpg

    Which takes her to the Jotform Login and fails.

    Have you heard of this before? Any idea what might cause this?

    2 - This isn't just Jotform specific, but since your file and signature feature is limited to just the URL, perhaps you have a solution for this. Is there a way to force a User's browser to only open the Jotform URL signature in a separate window and not download the file locally?

    We don't want sensitive documents to be saved to a user's computer, just viewed in a browser.

    Thanks!



  • Jerlan JotForm Support
    Replied on June 18, 2024 at 4:19 PM

    Hi ElderHelpofSanDiego,

    Thanks for reaching out to Jotform Support.  I have checked your account and your privacy setting is enabled for Require log-in to view uploaded files. That is the reason your staff is not directed to the file. Let me show you how to disable:

    1. Log in to your account, at the upper right of the page click your profile icon and then select settings.
    2. Click Security on the left panel.
    3. Under Privacy, uncheck the box for Require log-in to view uploaded files.

    Cant view uploaded files Screenshot 20

    As for your other question, I've moved that to a new thread. You can check that out here.

    Give it a try and let us know if you need any help.

 
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