My account is still not working properly

My account is letting me in but then telling me that I cannot publish my form because I am suspended . However I did receive an email saying it has been reinstated. Please look into it. Thank you Joanna

Hi Joanna,

Thanks for reaching out to us for help because your 24195580339062 form is collecting login credentials which is against our Terms of Use.

I've deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

I have just tried to sign in and got the message my account is suspended! You keep telling me that the form has been cleaned up, but it is the same message for the third time. Here is what I just got after trying to sign in! Account Suspendedjotform.com2 other people say they cleaned up the form, how is that possible, that the same form is causing problems. I could not access the offending form since I was suspended and  I deleted it after the first clean up?  Could you please look a little deeper? JoannaSent from my iPhoneOn Jun 18, 2024, at 15:16, Jotform <noreply@jotform.com> wrote:




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Hi Joanna,

Sure, let me help you with this. I've forwarded this to the relevant team and will inform you once I have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Joanna,

Your account was suspended because you’ve got a form 241695580339062 that was tagged as form phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

We did check your form, and it looks like there's no violation, so we've reactivated your account. You should be able to log in now.

Reach out again if you need any other help.