How to refund an online payment?

How do we refund an online payment?

Hi Amanda Fontenot,

Thanks for reaching out to Jotform Support. I'll do my best to help you. Are you referring to refund the payment you received on your form? You will need to log into your Payment processor's website and initiate the refund. It will be depending on the which payment integration are you using. For the Square payment processor, you can visit to this ink. If you are using the PayPal, then go to this link to see the process of issuing a refund.

If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?

Let us know how it goes.