Request to cancel and refund

I had changed my renewal to cancel as of this year as I am not using Jotform (see my letter from 8/21/23). It has renewed. I'd like a refund and to have it canceled.

thank you,

Holly Herzog

Hi Holly,

Thank you for reaching out to Jotform Support. Please provide us with the details of the payment.

1. Card type:
2. Last 4 digits:
3. Expiration date:
4. Amount charged:
5. Date of transaction:

Once we hear back from you, we'll be able to move forward with a solution.

Hi LezamaRicardo,

I moved your concern to a new thread to avoid any confusion. You can check that out here.

Let us know if you need any other help.

Hi Holly,

I've checked the details and found the account associated with it. I've gone ahead and canceled the subscription. We have processed the refund on our end as well. Expect the funds to be reflected in your account within 7–10 business days.

Reach out again if there’s anything else we can do for you.