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RthardingAsked on June 18, 2024 at 1:38 PM
I cant open this file that is being sent to me
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Israel JotForm SupportReplied on June 18, 2024 at 1:40 PM
Hi Timothy,
Thanks for reaching out to Jotform Support. You're seeing the error because you're not currently logged in to your account. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:
- Login to your Jotform account.
- Hover your mouse over your Avatar/Profile picture on the right side of the screen.
- In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
- Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.
That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.
Give it a try and let us know if you need any help.
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RthardingReplied on June 18, 2024 at 1:43 PM
File still does not open
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RthardingReplied on June 18, 2024 at 1:45 PMI have already done this
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Deanne JotForm SupportReplied on June 18, 2024 at 1:51 PM
Hi Timothy,
Can you take a screenshot of what’s happening and send it to us? Sharing with us some screenshots of the steps you made and the outcome it gave you would be very helpful as well for us to understand your concern better. This guide will show you how to do that.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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RthardingReplied on June 18, 2024 at 2:00 PM[cid:66a8fd4f-10d8-4620-9c18-f448750c7b2f][cid:dba0971c-1745-408d-8347-af689adf0d8e]
After hitting "view reference documents", it goes directly to login to your Microsoft account, which i have done several times but that just signs me into my email account.
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Mike_G JotForm SupportReplied on June 18, 2024 at 2:30 PM
Hi Timothy,
I understand you were sent an invitation to fill out a form, and the link you shared is from that invitation email you received. Is that correct? The link will redirect you to a page where you will be asked to log in to your account to view the form as you see in the screenshot below:
However, your question is about the link on the form that redirects you to log in to your Microsoft account.
If you are having difficulties accessing the link, you can contact the owner of the form. You should be able to contact them through their email address which is included in the invitation email you received.
Let us know if you have any other questions.
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RthardingReplied on June 18, 2024 at 2:50 PMYes thats correct. I made an account and the same thing happens.
Thanks,
Tim
Harding Builders, LLC
774-263-2786
297 Neck Road
Rochester, MA 02770
www.hardingbuilders.net<http:>
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Danilo JotForm SupportReplied on June 18, 2024 at 2:56 PM
Hi Timothy,
As my colleague Mike mentioned above, you need to contact the form owner and let them know the problem with their form.
Let us know if you have any other questions.