Form is automatically reloading when going to the next card in mobile

There are two very different user experiences happening depending on what type of device the customer is using.

I've cleared the form cache in settings before testing.

Please watch the desktop

https://www.awesomescreenshot.com/video/28745368?key=6d9a5e99c09714f15e7491f6c8c934f6

Mobile Experience

https://vimeo.com/961309703?share=copy

Hi Diane, 

Thanks for reaching out to Jotform Support. I checked your form on both mobile and desktop and I was not able to find any difference. The link you shared for mobile doesn't work. Can you take a screenshot of what's happening and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

After we hear back from you, we'll be able to move forward with this.

Try this link.
https://vimeo.com/961458221
...

Hi Diane, 

I tested your form on an iPhone and Android devices but I was not able to reproduce the issue seen on the screen recording you shared. Check the screencasts below:

iPhone:

Android:

I cleared the form cache, can you give it a try and see how it goes? Also, did you test the issue on multiple devices and browsers? Are you able to share the exact make and mode of the affected device/s?

Let us know if there’s anything else we can help you with. 

So that is not the exact same as what I was doing please do not check any
boxes on the health questionnaire and make sure that it says that you
qualify and keep going
...

Hi Diane,

Do you still need help for this or is this already sorted out? I cloned your form and tried to replicate the issue, but everything worked the way it should. As instructed, I did not checked anything on the health questionnaire. See the screencast below for my results. 

1. Desktop
   
   
2. Mobile
   
   

Keep us updated and let us know if you need any more help.

I'm not sure why you can't get it to replicate. All my customers can. This
just came in.
...

Hi Diane, 

Can you ask your customers to give it another try now? If the issue persists, are you accessing the form from a website or are you redirected from a website to the form? If so, can you share the link to the website where the form is embedded or accessed from?

Let us know if there’s anything else we can help you with. 

I just tried it myself and it still redirected me. I'm going inside Jotform
and clicking view form.
...

Hi Diane, 

I tested your form and was able to replicate the issue; however, after clearing the form cache, it seems that the issue was resolved. Here is my recording:

Please try making another test and let us know how it goes.

I cleared my browsing data on my phone and tried again and it's still not
working.
Diane Williams
Owner, The Body Shop Spa (Formerly Glow Studio)
Phone (620) 664-9203 <(620)664-9203> Website www.CompleteGlow.com
Email diane@CompleteGlow.com
Address 411 N Main St Hutchinson KS 67501 <https: n="" />Main St Hutchinson KS 67501>
...

Hi Diane, 

I visited your form using an Android phone and selected the same options in the video that you shared, but I was unable to replicate the issue that you are having. Check out this screencast below:

Can you try using a different mobile browser to see if you encounter the same error?

Give it a try and let us know how it goes.

Nope still not working
https://vimeo.com/962352800
...

Hello Diane,

Could you please let us know the model of the device you are using and the version of the Chrome browser? Could you search for Chrome in the Google Play Store and update it if a newer version is available? Also, are you able to test using a different device?

Keep us updated and let us know if you need any more help

i tried it on my husbands iphone and got the same thing. he has a different model of iPhone but the form should work the same on any mobile device.

Hi Diane,

We will need to have both the model of the iOS device you are using and the software version, as well as the version of the Chrome browser that you are using, as we will be checking with our Developers if something is not compatible with a specific version so they can also make adjustments if possible.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

I have an iphone 13 and chrome is up to date.
Diane Williams
Owner, The Body Shop Spa (Formerly Glow Studio)
Phone (620) 664-9203 <(620)664-9203> Website www.CompleteGlow.com
Email diane@CompleteGlow.com
Address 411 N Main St Hutchinson KS 67501 <https: n="" />Main St Hutchinson KS 67501>
...

Hi Diane, 

When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. We will get back to you with an update as soon as we hear from them.

Thanks for your patience and understanding, we appreciate it.

Can I get an update on this please

Hi Diane,

Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

We appreciate your patience while we work on a solution.

Here's my concern. It's been nearly a month trying to get this one form to work and it's still not working. Why is this so hard????

Hi Diane, 

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we’re looking into this.

i hate this stupid piece of software!!!

Hello Diane,

We understand how upsetting this is for you. I have made another follow-up with the team to stress the urgency of this matter. Rest assured, they are actively looking into it, and we will provide you with an update as soon as we hear back from them.

We really appreciate your patience and understanding during this time.

Why don't we try a different format for the form. I've cloned the original form and taken it off cards and made pages. Once again I can't figure something out. the submit button doesn't appear if your BMI is greater than 40- the entire funnel just stops at the end of the webinar. If we can get this one working I'm fine with it being pages instead of cards.

It's been days......any update at ALL?

Hi Diane,

I'm afraid we do not have an update yet, we have sent another update request and as soon as we hear from them, we will let you know. I was checking on your classic format of the form, the next button is not showing because of your conditions. For example, these two conditions:

Since, you are already skipping to page 5, there is no need to add the second condition. Also, for the condition below, the next button is being hidden, thus, your users cannot proceed to the next page. You can remove the Hide Page Break 4 form the condition:

Give it a try and let us know if you have any other questions.

I unhid the next button and there is still no submit button afterwards.

Hi Diane,

This is due to the below condition added to your form:

I would suggest enabling the disabled Skip to/Hide page condition on your form and disabling the Show/Hide condition shown in the screenshot above. Also, note that the condition value will be based on the BMI value:

Give it a try and let us know if you need any other help.

In all my years I've never seen such horrible support. It's like you don't even read. I'm not talking about the less than 39 BMI I'm talking about GREATER THAN 39 BMI. just try it for gods sake before you're so quick to respond again with a BAD ANSWER.

Hi Diane,

I'm sorry for the confusion. As for the condition for the greater than 39 BMI, I suggest replacing it with the Skip to/Hide page condition as this works better for multipage forms. We can add a hidden Form calculation field to the 4th page in which the condition will get the BMI value. Let me show you how to do it:

1. In Form Builder, hover over to the fourth page and then add a Form Calculation field.
2. On the Form calculation field, click on the Wand icon.
3. On the Form Calculation Widget panel on the right, click on the Add Field button.
4. On the dropdown menu, select Please enter your weight and height below field.
5. Lastly, click the Save button.

6. After that, click the field's Gear icon and then enable the Hide Field feature from the Advanced tab.

7. Next, disable the Show/Hide field condition and replace it with the Skip to/Hide a Page condition below:

That's it. Here's a sample result:

Here's the link to my clone form that you can test.

Give it a try and let us know if you need any other help.