Reminder Email not working

Good afternoon - I have 36 forms that are setup to auto generate a reminder email every Monday. I have heard from 3 separate people that they did not receive their auto generated email reminder.

The recipients are from -

Hartwood - Weekly Practice Operations Form

Tri-state Vet Hospital - Weekly Operations Form

Lillington - Weekly Operations Form

Is there a way to verify that the emails were sent?

Thanks!

Hi Joanna, 

Thanks for reaching out to Jotform Support. To confirm, is it happening on all of your form or just on specific forms? If it's not happening on all of your forms, can you list down which forms the Reminder Emails are not working aside from those you indicated? For the emails, what I can recommend is viewing your form email history. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar and click on Settings.

1. In the list that pops up, scroll down and click on History.
2. In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
3. Click on the New Window icon on the left side of the Form ID to open the email of the related submission.

Let us know if you need any more help.

These logs seem to be for the notification emails, not the reminder emails.

Hi Joanna, 

When I cloned and tested your form, the same thing happened, so I created a ticket about it and escalated this to our developers. As soon as we have an update, we’ll let you know.

We really appreciate your patience and understanding while we’re looking into this.

Hi Michaela_Sargeant,

I moved your other question to a new thread and helped you with that here.

Good morning - any update here?

Hi Joanna, 

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience, we appreciate it.

Good morning! Any update? Our reminders are scheduled for Monday AM.

Thanks!

Hi Joanna,

There haven’t been any updates yet. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

We really appreciate your patience and understanding while we look into this.

None of my reminder emails are working either. And where is says next email in: when it gets down to a few minutes the time starts going back up instead of continuing counting down and sending the email.

Hi Joanna,

There haven’t been any updates yet. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we’re looking into this.