Billing: Unable to upgrade my account

I am not able to upgrade my plan at all, it is giving me this message:

Also, to help clarify things, which hopefully can help with troubleshooting this recurring issue...the last two times, I tried to delete over 100 forms that we no longer use ... but every time you all restore the account the forms are back there in "MY FORMS / ALL FORMS" ... and the last two times when I deleted the forms and then tried to upgrade the account, this is when I get locked out or suspended??

Look forward to your quick reply on this in order to use our forms as quickly as possible - hopefully can get resolved today as we have been a customer for over 10 years!!

Sincerely,

Ryan

Hi Ryan,

I will reach out to our relevant team once more to investigate why you are unable to upgrade your account. As soon as we have an update from them, we will get back to you.

In the meantime, let us know if you have any other questions.

Thank you Jemuel!

Look forward to your update on why we are not able to upgrade our account and why if I delete forms my account gets suspended.

Hi Ryan,

We really appreciate your patience and understanding while we’re looking into this. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Let us know if there’s anything else we can help you with in the meantime.

Hi Ryan,

Can you please try making a payment using this link? As for your second question, your account was not suspended due to deleting forms; it was mistakenly suspended by our phishing detector.

Once your account has been upgraded, please try to delete your forms and check if you still encounter the same issue. We have a guide on How to Delete a Form that you can check out.

Keep us updated and let us know if you need any more help.