Unable to receive the notification email

Hi

We are not receiving any forms that are filled out. Jotform is not even sending an error report. How can we fix this?

Hi Christine Douglas,

Thanks for reaching out to Jotform Support. I'll do my best to help you. I've removed your email address waganimalrescue@yahoo.com from our bounce list. So, you can receive the notification email now.

To resolve an issue in the future, you can use your own server for sending the notification email. You can also whitelist Jotform's IP addresses and domains. These are the IP addresses:

• 152.160.0.0/16
• 23.251.253.0/26
• 23.26.226.0/24

You can refer to the guide on how to whitelist Jotform's IP addresses, and this guide will show you several reasons why you are not receiving the email notification. You can set up your own SMTP. Here are the steps you can follow in order to set SMTP with your email address:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.yourserver.com
• Port: 25
• Username: {your email address}
• Password: {your email password}
• Security Protocol: TLS

Here is a detailed guide on how to set up SMTP for your form.

Let us know if you need any other help.