Error on SMTP Configuration.

I just got this email from Jotform:

But when I go into my settings, I see that my 'sender address' is still set as brad@fmandc.com.

Is there someplace else that I need to be looking??

Hi Bradly,

Thanks for reaching out to Jotform Support. The email that you have received is about the Sender Email from the Email settings.

Let us know if there’s anything else we can help you with.

How do I figure out what the issue/errors are? Everything looks fine to me.

Hi Bradly,

If you receive this error message, it means that the password you entered is incorrect. Always remember, you need to use the password generated by the password app, not your Jotform password. Can you please confirm which email provider are you using so we can better assist you? Also, please make sure that you have the correct credentials and test it on an SMTP Test Site to see if you still receive the same error.

You might also want to check out this guide on How to Set Up Email Address Like Hotmail, AOL, and Yahoo for Free.

Once we hear back from you, we'll be able to move forward with a solution.

This happened completely out of the blue! Nothing has been changed!

I sent a test email, and everything looks okay. Can I assume that things are working?

Hi Bradly,

Can you also test it by submitting a live test submission on your form? If you do not encounter any problems, you can assume it was just a temporary issue. But, if you do not receive a Notification Email using your Sender Email Address, please try deleting your Sender Email Address from your account and then add it back. Let me show you how:

1. Assuming that you are logged in to your account, click on your Profile/Avatar in the upper right corner of the page, and select Settings.
2. Then, click on the Trash Can icon beside your Sender Email.

Then add it back. Let me show you how:

1. Click here to sign in to your Google Account and access the App Password Generator.

2. In the list of available apps, click on Mail.

3. In the device list, click on Other.

4. Enter your Custom Name, such as Jotform.

5. Click on the Generate button.

6. *Copy and save the password to your computer.

7. Finally, click the Done button.

*It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

After your SMTP is set up, you can select it as the Sender Email. Let me show you how:

1. In Form Builder, click on Settings from the top bar menu, and click on Emails from the left panel menu.
2. Then, hover your mouse over the Notification Email, and click on the Pencil icon.
3. Next, go to the Advanced tab, select your SMTP in the Sender Email options, and click on Save.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.

Regrettably, I followed the advice to delete and reinstall my email address and after several attempts to reconfigure all of the settings...I've reached my "limit for the day" WTF!!!

Is there a way to reset these settings back to what they were?

Hi bfackrell,

If you receive the "You've reached the daily email test limit" error, you must wait 24 hours before testing your SMTP again, as daily limitations are reset every 24 hours. However, you can also check if the SMTP will work by making an actual submission on your form.

Give it a try and let us know if you need any other help.

Insane.