Account usage: Exceeded monthly submission limit

  • renekathomas703
    Asked on June 17, 2024 at 12:50 PM

    I deleted a lot of forms can you please reset my form space.

  • Ronald JotForm Support
    Replied on June 17, 2024 at 1:12 PM

    Hello Reneka,

    Thanks for reaching out to Jotform Support. Your forms have been disabled because you've exceeded the 100 monthly submission limit allowed for the Starter Plan. You'll need to wait for the monthly reset scheduled for your account on the first day of the month before you can use your forms again, or you can upgrade your account to allow more submissions. It's really easy to upgrade your account. Let me show you how:

    1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

    Account usage: Exceeded monthly submission limit Image 1 Screenshot 50

    You can also upgrade your subscription on your account’s Upgrade/Billing page.

    Account usage: Exceeded monthly submission limit Image 2 Screenshot 61

    2. On the Pricing page, choose the plan you want to buy.

    3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

    Here’s an example of the Bronze plan:

    Account usage: Exceeded monthly submission limit Image 3 Screenshot 72

    After you click on Continue, you'll need to enter your Credit/Debit Card details.

    Account usage: Exceeded monthly submission limit Image 4 Screenshot 83

    If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

    Let us know if you need any more help.

 
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