Skip to/ hide a page conditions not working consistently

Hello,

I am trying to use the skip to/ hide page feature, and when I initially set up the rule, it worked. However, once I added a few more conditions and tested the form, some of the conditions worked, and some did not. Here is an example.

(this page needs to be hidden)

Here are the other conditional logic rules I have set, just in case you see a conflicting rule.

Some of these rules are working, and some are not. I can not find a common reason why they do not work.

I made an error in my screenshot- here is the correct sequence of screenshots.

Hi Jena,

Thanks for reaching out to us for help. I'll need some time to look into this. I'll get back to you shortly.

We appreciate your patience and understanding.

Not working:

·        2nd floor over existing:

Isn't hiding the garage and exterior page

Isn’t hiding thank you for your interest page

·        Bump out or dormer on 2n, 3rd floor

Isn’t hiding thank you for your interest page

Hi Jena,

I cloned and tested your form, and was able to replicate the issue. To fix this, instead of hiding the page 2 when “2nd floor over existing first floor is selected”, create a condition to skip that page. Let me show you how to do this:

1. In the Form Builder, click on the Settings on the orange navigation bar at the top of the page.
2. Select Conditions on the left side window.
3. Hover your mouse over the condition and click on the Pencil icon.

Set up the condition like the screenshot below and click on the Save button once done.To hide the “Thank you for your interest” page, disable the condition associated with this and create a new one with the same condition. Let me walk you through it:

1. In the Form Builder, click on the Settings on the orange navigation bar at the top of the page.
2. Select Conditions on the left side window.
3. Click on the Gear icon of the affected condition, and click on Disable.
4. Select Disable.
5. Click on the Add Condition at the top of the page and select Skip To/Hide A Page.
6. Set up the condition like the screenshot below and click on the Save button once done.

When "Bump out or dormer on second or third floor" is selected, instead of using the "Skip To/Hide A Page" condition, use the "Show/Hide Field" condition. Let's do it:

1. In the Conditions page, click on Add Condition at the top of the page and select Show/Hide Field.
2. Set up the condition like the screenshot below and click on the Save button at the bottom of the page.

Here are the results:

• When "2nd floor over existing first floor is selected"

• When "Bump out or dormer on second or third floor" is selected,

You can also check out our guides about How To Skip Pages Using Conditional Logic and How To Show/Hide Fields Conditionally.

You can clone the form here.

Give it a try and let us know how it goes.

Hello, I have fixed the form based on your recommendation and it fixed my issue. However, now the "date" form element is showing even though I have it set to "hide". Thank you

Hi Jenna,

The Date field is showing because of the condition below:

When a condition like this is added, the Date element will only hide when the set option is selected. In this case, Exterior Structure (Garage, Portico, Porch). You can disable this condition to hide the Date all the time. Let me show you how it's done:

1. Open your form in Form Builder, and in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Conditions.
3. Hover over the affected condition and click the Gear Icon, then click Disable. That's it. 

Give it a try and let us know if you have any other questions.

I fixed, thank you.