Please un-lock my Jotform account

  • Derian Searcy
    Asked on June 17, 2024 at 9:51 AM

    Locked out of account even after resetting password.

    Jotform Thread 15988811 Screenshot
    Page URL: https://heart.jotform.com/login
  • Shirized JotForm Support
    Replied on June 17, 2024 at 10:01 AM

    Hi Derian,

    Thanks for reaching out to Jotform Support.  It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Parker JotForm Support
    Replied on June 17, 2024 at 10:12 AM

    Hi Derian,

    Thank you for your patience and I'm sorry you're experiencing difficulty logging in. It looks like your account got locked to a failed login attempt. I've unlocked the account, can you try to log in again now? Do also note that any admin on the server can also unlock accounts through the admin console should this happen again.

    Let us know if you're still unable to log in.

 
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