Unable to Upload files due to some reason go back and check

  • mfdatajrg
    Asked on June 17, 2024 at 6:48 AM

    Users are unable to upload files in the form the error message shows due to some reason, go back and fix what do i need to fix ?



  • Vanessa JotForm Support
    Replied on June 17, 2024 at 7:20 AM

    Hi mfdatajrg,

    Thanks for reaching out to Jotform Support. I checked the last edited form and it is already deleted. Are you referring to this form? If not, please share the direct form link and we will check it. Here's how to find the direct form link:

    1. In the Form Builder, go to the Publish page.
    2. Select the Quick Share tab.
    3. Click the Copy Link button and share it with us.

    Unable to Upload files due to some reason go back and check Image 1 Screenshot 20

    Also, please share a screenshot of the error message and we will check it further. You can open this link and follow the guide on how to share a screenshot here on the Support Page.

    I also added a guide below if you don't want to open the link above:

    • Open the thread in your browser. You can click the View this thread button in the email content.

    View this thread button in Jotform support reply email Screenshot 31

    • Click the Small box icon or the Image icon

    Insert/Add Image icon in Jotform Support Reply thread Screenshot 42

    • In the Add Image window, click the middle section. Select the image you want to share and click the Add button.

    Add Image modal with the Image URL box and Upload Image area Screenshot 53

    After we hear back from you, we’ll better understand what’s going on and how to help.

 
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