Can I add multiple email addresses in "Reply-to Email" in Auto responder email?

  • gokojima
    Asked on June 17, 2024 at 1:25 AM

    Hello,


    Can I add multiple email addresses in "Reply-to Email" in Auto responder email?

    I tried as below but it's getting error.

    Can I add multiple email addresses in Reply to Email in Auto responder email? Image 1 Screenshot 20

  • Waqas JotForm Support
    Replied on June 17, 2024 at 2:15 AM

    Hi gokojima,

    Thanks for reaching out to Jotform Support. It appears that you're referring to an auto-responder email. Jotform has a Conditions feature that you can use to send submissions to different email addresses based on their answers. I'll show you how to do that:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

    2. In the menu that opens on the left side of the page, click on Conditions.

    3. In the window that pops up, left-click on Change Email Recipient.

    Can I add multiple email addresses in Reply to Email in Auto responder email? Image 1 Screenshot 30

    4. Now, use the If Conditions to apply the conditions that you want to use with: 

    • Click on the IF dropdown menu and choose the form field name that'll be the subject to the conditions.
    • Select the appropriate STATE for the field which will trigger the condition when met.
    • You can choose different email(s), if added any, by choosing the desired email under the SEND dropdown menu.
    • You can also choose a designated address for the delivery by filling it out to EMAIL.

    Below, you can see an example email condition for reference:

    Can I add multiple email addresses in Reply to Email in Auto responder email? Image 2 Screenshot 41

    5. Click on Save when you are done with all the areas and the condition is ready to use.

    You can also refer to our guide about How to Send an Email Based on a User's Answer to get a better understanding of the setup.

    Give it a try and let us know how it goes.

 
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