How can I cancel my subscription through the mobile app?

Every time I try to cancel my subscription from the computer it says, "Upgrade on our mobile app. It looks like you set up your account through our mobile app. Please go to the Jotform Mobile Forms app to manage your subscription." But when I go through the app, it still won't let me change or cancel my subscription to the free one.

Hi Josiah,

Thanks for reaching out to Jotform Support. If you purchased your Jotform subscription through the Google Play app or website, see this page for how to cancel your subscription to Google.

Reach out again if you have any other questions.