Unable to access Jotforms enterprise accounts.

  • sergiotorricod
    Asked on June 16, 2024 at 3:36 PM

    Good morning

    Access to the Jotforms enterprise account of Alberto Marin and Sergio Torrico has been blocked. I urgently need to recover those accesses since we are working on the launch of a product tomorrow. Please return access to the users. Enterprise Locked Account Image 1 Screenshot 30 Screenshot 10 Enterprise Locked Account Image 2 Screenshot 41 Screenshot 21 Please help, unblock the accounts since I was the one who entered to unblock and nothing, the 2 users ended up being blocked. urgent greetings PageURL: https://formularios.appbenefy.com/login

    Unable to access Jotforms enterprise accounts Screenshot 30

    Unable to access Jotforms enterprise accounts Screenshot 41

  • Jeric JotForm Support
    Replied on June 16, 2024 at 4:42 PM

    Hi Sergio,

    Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

 
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