Suspended account

Hi.

I have created a form for lost property to be reported and it has been disabled.

Can this please be reviewed so we can send this form out?

Thank you!

Hi Liz,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Mt Hutt Lost Property Report that’s breaking our Terms of Use by collecting login credentials.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Kia ora Forum   Thanks for contacting us here at Mt Hutt. Our Guest Services team will be in touch with you as soon as possible.    We hope that the following information will be useful in the meantime:   For information on our available products, or to purchase online, please use this link. You can reach our Guest Services team from Monday to Sunday between 8am and 4pm on 03308 5074. If you are struggling to get through, our Queenstown team may also be able to help you. Please call 0800 697 547 (NZ) / 1800365696 (AUS).   Thanks again for getting in touch and we will be responding to your email enquiry as quickly as possible.  Ngā mihi  The Mt Hutt Team | 03308 5074 (NZ) | 0800 697 547 (NZ) | 1800365696 (Aus) 
...

Hi Jeric, Thanks for letting me know. To confirm, this isn't login credentials, it simply allows us to link the lost property item to our customer in our database so we can ensure that we get it back to them. We already have this information, it will just allow us to let the customer know when they are up on the ski field that we have their item. ​ ​Now you know what this is, please let me know if we can keep this on the form, if not, please advise how I am to remove this when the form is currently disabled. Nga mihi / thank
you, Liz Yarwood Guest Services Head of Department
| Mt Hutt Ski Area | 03308 5074 | NZSki | (NZ) 0800 697 547 | (AUS) 1800 365
696   To review our terms and conditions for purchases and acceptable use, please visit https://www.mthutt.co.nz/Terms-Conditions/ if you have any concerns please reach out to us as soon as possible. View our FAQs and Snow Responsibility Code for Mountain Safety before you visit!

On
Sun, 16 Jun at 2:38 PM
, Forum+15965641 <forum> wrote:


 






































There’s a new response on your

question:




Form Disabed



















 




 














Hi
Liz,

Thanks for reaching out to
Jotform Support. Your account was suspended because you’ve got a form named
Mt Hutt Lost Property Report
that’s breaking our
Terms of Use by collecting login credentials.


If you agree
to follow our Terms of Use and let us delete the offending fields mentioned
above, we can go ahead and lift the suspension on your account.
Once we hear
back from you, we'll be able to move forward with this.














 




 




















Answered by




Jeric






















View this thread
























 









 




4 Embarcadero Center, Suite 780, San Francisco CA 94111




 










24/7 Support




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</forum>...

Hi Liz,

The form is collecting password through the field MyPass card Webcode. We will need to delete the offending field so that we can lift the suspension and reactivate the account. 

Once we hear back from you, we'll be able to move forward with this.

Kia ora Forum   Thanks for contacting us here at Mt Hutt. Our Guest Services team will be in touch with you as soon as possible.    We hope that the following information will be useful in the meantime:   For information on our available products, or to purchase online, please use this link. You can reach our Guest Services team from Monday to Sunday between 8am and 4pm on 03308 5074. If you are struggling to get through, our Queenstown team may also be able to help you. Please call 0800 697 547 (NZ) / 1800365696 (AUS).   Thanks again for getting in touch and we will be responding to your email enquiry as quickly as possible.  Ngā mihi  The Mt Hutt Team | 03308 5074 (NZ) | 0800 697 547 (NZ) | 1800365696 (Aus) 
...

Hi, Thank you for getting back to me. To confirm, this is not a password we are collecting in any way shape or form, but please go ahead and delete this field if it means we can reactivate the form. Nga mihi / thank

you, Liz Yarwood Guest Services Head of Department

| Mt Hutt Ski Area | 03308 5074 | NZSki | (NZ) 0800 697 547 | (AUS) 1800 365

696  

Hi Liz,

As agreed, we have removed the offending form and restored your account. You may now login and access your forms again. If the field in question was not to collect user credential passwords, consider creating it again but using a different term.

Let us know if you need any help.

Kia ora Forum   Thanks for contacting us here at Mt Hutt. Our Guest Services team will be in touch with you as soon as possible.    We hope that the following information will be useful in the meantime:   For information on our available products, or to purchase online, please use this link. You can reach our Guest Services team from Monday to Sunday between 8am and 4pm on 03308 5074. If you are struggling to get through, our Queenstown team may also be able to help you. Please call 0800 697 547 (NZ) / 1800365696 (AUS).   Thanks again for getting in touch and we will be responding to your email enquiry as quickly as possible.  Ngā mihi  The Mt Hutt Team | 03308 5074 (NZ) | 0800 697 547 (NZ) | 1800365696 (Aus) 
...

Kia ora Forum   Thanks for contacting us here at Mt Hutt. Our Guest Services team will be in touch with you as soon as possible.    We hope that the following information will be useful in the meantime:   For information on our available products, or to purchase online, please use this link. You can reach our Guest Services team from Monday to Sunday between 8am and 4pm on 03308 5074. If you are struggling to get through, our Queenstown team may also be able to help you. Please call 0800 697 547 (NZ) / 1800365696 (AUS).   Thanks again for getting in touch and we will be responding to your email enquiry as quickly as possible.  Ngā mihi  The Mt Hutt Team | 03308 5074 (NZ) | 0800 697 547 (NZ) | 1800365696 (Aus) 
...