Account Suspended: Fraudulent Card

Hello. Our account got suspended again after I attempted to make a payment. The username is Palisade_Realty. I'm thinking it might be because I work in a different office than the user who set up and will actually be using the account. Is there a way to speak to a support agent on the phone to resolve this? I know the credit card works because I've made other purchases with it since I submitted my first ticket.

Hello Blake,

Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

After checking your account, it was suspended due to a fraudulent credit card status. This means Jotform is trying to charge you for a subscription, but your credit card keeps declining. Please contact your bank regarding this matter and get back to us once it is cleared. Then we will raise this to the relevant team to reconcile and reactivate your Jotform account.

Give it a try and let us know how it goes.

Hi. I just got off the phone with AMEX. They said the transaction was declined because JotForm was trying to charge the old card. When the account was first suspended, it was likely because I was using our old card, but I used the correct card the second time. Can you try running the correct card?

If we aren't able to resolve this, what is the best way forward? Do we just need to make a new account? Thank you.

Hi Blake,

I've gone ahead and reached out to our relevant team about your request. Once we hear back from them, we'll update you on this thread.

Let us know if you have any other questions.

Hi Blake,

I've heard back from our relevant team. After a thorough investigation, we found out that you've used multiple cards and didn't have any old subscription. Therefore, we cannot activate the account.

Let us know if you have any other questions.