Account suspended: collecting login credentials

  • Arhama
    Asked on June 14, 2024 at 2:24 PM

    Hi!

    I hope this email finds you well.

    I have noticed that my account has been suspended.

    I was wondering if you could help me figure out this incident.


    Thank you.

    Best regards,

    Arkhama Amir

  • Haseeb JotForm Support
    Replied on June 14, 2024 at 2:38 PM

    Hi Arkhama,

    Thanks for reaching out to Jotform Support. I checked your account and saw that you were collecting login credentials with one of your form 241654316949162, which is against Jotform Terms of Use. Here is the screenshot of the offending field: Account suspended: collecting login credentials Image 1 Screenshot 20

    I have deleted the offending field and reinstated your account. Can you please try again now?

    Keep us updated and let us know if you need any more help.

  • Arhama
    Replied on June 14, 2024 at 2:40 PM

    Hi!

    Thank you for your response!

    I will make sure to never do this again.

    My account is still suspended :(

    I was wondering if you could please help me to resolve this issue asap.


    Thank you.

    Best,

    Arhama Amir

  • Rose JotForm Support
    Replied on June 14, 2024 at 2:49 PM

    Hi Arkhama,

    Your account linked to mirachka667@gmail.com is already active. Can you try to log in again?

    Give it a try and let us know if you need any help.

 
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