-
tonydwashingtonAsked on June 13, 2024 at 9:35 PM
hello im trying to access my inbox but its asking me for a code and I never set up a code
Page URL: https://form.jotform.com/240011655179048 -
Waqas JotForm SupportReplied on June 13, 2024 at 10:15 PM
Hi Tony Washington,
Thanks for reaching out to Jotform Support. I checked your form, and it appears that Encrypt Form Data is active on your form. Keep in mind that you will need a password to access your submissions. Also, if you disable encryption, your previous submissions will not appear again because they are encrypted. As the access code cannot be reset, when the key is forgotten, unfortunately, the form data can’t be recovered. You may want to check out our Security and Form Encryption pages to learn more.
Let us know if you have any other questions.