Charge amount inquiry

  • SteveRose
    Asked on June 13, 2024 at 9:34 PM

    How is it you say $257 incl GST but charge $402.55?


    Thank you

  • Mary JotForm Support
    Replied on June 13, 2024 at 10:06 PM

    Hi Steve,

    Thanks for reaching out to Jotform Support. Please note that the amount $257 is in USD, and was converted by your payment processor to AUD. You can also check the USD charge on your invoice. Let me show you how:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Billing tab.
    4. Scroll down a bit and you should be able to see the Invoices section
    5. Click on the View link on each invoice to see their details.

    Charge amount inquiry Image 1 Screenshot 20

    Let us know if you have any other questions.

 
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