Not pulling up data to Zapier

  • Makanalani_Group
    Asked on June 13, 2024 at 5:44 PM

    Not pulling up data to Zapier Image 1 Screenshot 20


    Those fields are full in the form but in Zapier it shows all answers as empty.

  • Aries JotForm Support
    Replied on June 13, 2024 at 7:15 PM

    Hi Makanalani_Group,

    Thank you for reaching out to Jotform Support. I cloned and tested your form and integrated it to Zapier and I was not able to replicate the issue that you were getting. See the screenshot below:

    Not pulling up data to Zapier Image 1 Screenshot 40

    Can you try to disconnect and reconnect your Zapier integration from Jotform? Here's a guide how to do it:

    1. In Form Builder, click on Settings.

    2. Choose Integrations on the left side panel.

    3. Search Zapier and click on it

    4. And click the Disconnect button and confirm it.

    Not pulling up data to Zapier Image 2 Screenshot 51

    5. Click Connect Zapier, choose an account, and try to pull up the submission data again.

    Not pulling up data to Zapier Image 3 Screenshot 62

    Give it a try and let us know how it goes.


 
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