Unable to download summisions to a pdf.

  • CityofMcKinney
    Asked on June 13, 2024 at 4:52 PM

    Unable to download summisions to a pdf Screenshot 20

    We are unable to download any submissions to pdf. We are getting 502 error.

    We can click on it and it doesn't move then we will get the error message below.

    Error: Server Error

    The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.


    Is this something you can help with?



    Jotform Thread 15909071 Screenshot
  • Joshua_T JotForm Support
    Replied on June 13, 2024 at 5:18 PM

    Hi CityofMcKinney,

    Thanks for reaching out to Jotform Support. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed.

    Thanks for your patience and understanding, we appreciate it.

  • Sheena JotForm Support
    Replied on June 13, 2024 at 11:27 PM

    Hello CityofMcKinney,

    The issue with downloading submissions has been fixed by the developers. Can you please go ahead and test it again?

    Let us know if you need any other help.

 
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