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OSIM.MalaysiaAsked on September 24, 2018 at 11:32 PM
HI, is my submission limit will be reset to 0 based on my billing date?
as my billing deadline is 25/9/2018, mean on this date will be reset or 26/9/2018?
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Elton Support Team LeadReplied on September 25, 2018 at 4:22 AM
No, not on your billing date.
For all users, submissions counter will reset every first day of the following month. Example, next reset would be on October 01, 2018.
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OSIM.MalaysiaReplied on September 25, 2018 at 4:52 AM
is there any way to reduce the submission counter? except upgrading the package?
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JanReplied on September 25, 2018 at 8:15 AM
You can increase your submission limits by performing these tasks: https://www.jotform.com/myaccount/getMore.
Hope that helps. If you have any questions, let us know. Thank you.