survey elements are not clickable

hello,

i sent a survey to clients 'Blanket Survey' and some complained they connect click the anwsers. nothing happens when clicking.
this also happend to me

please help

Hi portico_developers,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

As a precaution, I have cleared your form's cache to refresh your forms. This normally fixes temporary issues. If the same thing happens again, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.