Error receive while connecting to Square account.

  • jsimmons00
    Asked on June 13, 2024 at 10:34 AM

    When trying to connect our Square account to a new form I receive this error. The required app isn’t authorized in the Square Dashboard. Please reconnect the form and try again.

  • Arslan JotForm Support
    Replied on June 13, 2024 at 11:03 AM

    Hi Jessica,

    Thanks for reaching out to Jotform Support. I cloned your form #241644272143047 and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Error receive while connecting to Square account Screenshot 20

    Can you try clearing the browser cache of your current browser and see if that helps? Or, you can also try using a different browser.

    Can you also take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with this.

 
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