How to disable 2FA?

Need assistance in my other Broze account which 2FA has been enabled and we did not activate it. Talked to an enterprise support but nothing they can do about it and explained the situation but before going to get enterprise account i need to log in to my Broze account first. Yes, we have logged in to different IP address because i traveled a lot. thats the reason maybe 2FA has been activated. Need support on Broze account for able to log in again.

Hi Cinderella,

Thanks for reaching out to Jotform Support. The account cinderelladionisio@gmail.com is under a starter subscription. Could you share the email address of the bronze account so we can check?

Once we hear back from you, we'll be able to move forward with a solution.

Email address: admin@shapeandglow.co

Hi Cinderella,

I went ahead and disabled 2FA, please clear your browser cache and cookies, then try logging in again.

Let us know if you have any other questions.

All working thank you Mary.