Downloaded app is showing Jotform Logo instead of the logo added to the app.

  • melodycheng
    Asked on June 13, 2024 at 3:21 AM

    When I added the CEFCLA to my Home Screen, it is still showing the Jotform logo instead of the specific icon that I have designed.

  • Silvano JotForm Support
    Replied on June 13, 2024 at 3:38 AM

    Hi Melody,

    Thanks for reaching out to Jotform Support. I tried to access your app on my MacBook and installed it, everything works properly as it should. The App Icon and name is showing the logo and name you added. Here's a screenshot of my result:

    Downloaded app is showing Jotform Logo instead of the logo added to the app Screenshot 20

    May I know what device have you installed the app that is showing Jotform Logo instead of the logo you created for this specific app? Also, can you share to us a screenshot of your result? We have a guide here explaining how to do that.

    As a precaution, I have cleared your form's cache, which refreshes your forms and apps. This normally fixes temporary issues. Can you try uninstalling the app then reinstall it? If you encounter the same issue, we will be running a more in-depth investigation on this issue.

    Give it a try and let us know how it goes.

  • melodycheng
    Replied on June 13, 2024 at 5:06 PM

    Thanks! It's working fine now. Appreciate your help!


    Melody

 
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