Why is my app not loading my products when they are clicked on?

  • alanatemple
    Asked on June 12, 2024 at 8:26 PM

    My app is not loading the pages for my products when they are clicked on. Help me please.

    Alana

    Page URL: https://www.jotform.com/app/241487682713161
  • Rene JotForm Support
    Replied on June 12, 2024 at 11:08 PM

    Hi Alana,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened to me. After investigating it a bit, I found out that the issue was due to the empty product option that was added to each product:

    Why is my app not loading my products when they are clicked on? Image 1 Screenshot 30

    Therefore, fixing or deleting this product option will resolve the issue. You can test this clone app to see my results. Let me show you how I do it:

    • In the App Builder, hover over the product field.
    • Click on the Products icon.
    • On the Product panel on the right, hover over to the product and then click the Pencil icon.
    • Click on the Options tab and then delete the second product option.

    Why is my app not loading my products when they are clicked on? Image 2 Screenshot 41

    That's it. Give it a try and let us know if you need any other help.

 
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