need to cancel and can't log in

Hello,

I just saw an auto payment for Jotform on my credit card statement. I wanted to log into jot form to cancel my account because we no longer use it. My password was not accepted and I am not receiving the link to reset my password.

First, I would like to cancel and get refunded for the auto payment that happened on June 6 for $468.00.

Second, I need the ability to sign in to cancel.

Thanks for any help here,

Ann

Hi Ann,

Thanks for reaching out to Jotform Support. I checked the email address that you are using right now, but I cannot open any account associated with this email address. Can you provide us the email address of the account that you are referring to so we can help you more?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.