Double Emails Received in Jotform Inbox

How do I stop the double emails in my inbox from Jotforms?

Hi Lee,

Thanks for reaching out to Jotform Support. You can check Notification email of your form to see if only one Notification email is set. You can also check Jotform Sign Automation to see it is disabled. Let me walk you through it:

1. Open your form in Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the menu that appears on the left side of the screen, click on Emails, and check if there is only one Notification email.

3. In the menu located on the left side of the screen, click on Jotform Sign.

4. To disable Jotform Sign Automation, Toggle OFF the Jotform Sign Automation.

Can you try it again and see how it goes? If you run into the same issue again, can you share your form link and take a reference screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with this.