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Vaisberg_BenjaminAsked on June 12, 2024 at 12:51 PM
I set up a webhook for my form and it's triggering properly but the data is empty. Seems like the request is coming empty. Any help would be really appreciated as we need this to work to consider using Jotforms
Page URL: https://form.jotform.com/241605183698060 -
Angelica JotForm SupportReplied on June 12, 2024 at 1:53 PM
Hi Benjamin,
Thanks for reaching out to Jotform Support. Rest assured, we’ll find a solution for this. Can you share what provider do you use to set up a webhook and send us a screenshot of the request that is coming empty so we can try to replicate it on our end?
Once we hear back from you, we'll be able to move forward with a solution.
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Vaisberg_BenjaminReplied on June 12, 2024 at 2:24 PM
I'm using a Retool workflow with a webhook trigger. You can see here it executes successfully but no data in the request.
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Mikhail JotForm SupportReplied on June 12, 2024 at 2:46 PM
Hi Benjamin,
I cloned your form and tested it using this webhook test site to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:
Can you try it again and see how it goes? I have cleared your form caches as a precaution to avoid temporary cache issues. Could you please clear your browser's cache as well? If you run into the same problem again, let us know, and we'll do some more testing to see what's going on.
Reach out again if you have any other questions.