PayPal Invoicing Error

I believe I've done everything correctly but my form still gets a PayPal Invoicing Error.

Hi scholamontis,

Thanks for reaching out to Jotform Support. I checked your form, and it looks like it's integrated to PayPal Invoicing correctly. When I cloned and tested your form, everything worked the way it was supposed to. Check out the screencast below to see my results:

I've cleared your form caches from the backend. Can you try it again and see how it goes? If you run into the same issue again, I suggest you try reconnecting the integration. Let me show you how to do that:

1. In Form Builder, click on the payment field and click on the wand icon to open Payment Settings.
2. In the Payment Settings panel, click on the Gear icon in the upper-right corner.
3. Click on the green dropdown that says Connected, and select Reconnect.
4. Click on the blue Connect button to completely reconnect it to PayPal Invoicing.

If the issue persists, can you send us some screenshots of what’s happening? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

I am still getting the Paypal invoicing error.
I've reconnected the account and it is still showing.

Paypal shows the invoices but they are just drafts.

Hello scholamontis,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly as well on my end. Check out the screencast below to see my results:

Could you record what's happening and share the link with our Support Forum? This will help me get a better idea of what's going on. You can upload the video recording to any public sharing platform like Google Drive, YouTube, or Dropbox and share the public link with us. You can also use Loom to record the video and share the video link with us. Also, can we ask for your permission to test the live form?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.