My custom email sender stopped sending emails

hi! In April it looks like our emails for our forms stopped sending. We are a Google Workspace customer so our emails are sending through google. However when trying to follow the guide for setting up google it does not look to support our workspace/enterprise accounts for google. How can I make this work so we can send emails again from customerService@tandemkross.com?

Thanks!

Jake-

Hi tandemkross,

Thanks for reaching out to us for help. Sure, I can help you change the Notification sender email address using Gmail SMTP. But before I do that, you'll also need to make sure that before setting a password for your app, you enable two-step verification. You can check out how to do that here. Once that's done, this is how you set up that email address:

1. Click here to sign in to your Google Account and access the App Password Generator.

2. In the list of available apps, click on Mail.

3. In the device list, click on Other.

4. Enter your Custom Name, such as Jotform.

5. Click on the Generate button.

6. *Copy and save the password to your computer.

7. Finally, click the Done button.

*It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.

Success. I had to add a new user to our gmail system because I dont want 2 factor on the original sender email, but its working again.

Thank you for your help.

Jake-