My unique access code for Form Encryption is denied

  • Jennifer
    Asked on June 11, 2024 at 8:38 AM

    I attempted to enable the encryption feature for a form. I created a unique access code and was then prompted for my password.

    We have SSO enabled. I entered them but was denied. Is there a workaround?

    Page URL: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/
  • Audrey JotForm Support
    Replied on June 11, 2024 at 8:50 AM

    Hi Jennifer, 

    Thanks for reaching out to Jotform Support. I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Please create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

    Thanks for your patience and understanding, we appreciate it.

 
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