Requesting refund and cancel a plan

My refund said i would still be at a starter plan

I want to cancel any plan

Hi Jill,

Thanks for reaching out to Jotform Support. I checked your account and it shows that your Bronze Yearly Plan has already been refunded to your account. Refunds will be posted on your account within 5-7 business days. Also, your account has been downgraded to the Starter Plan.

To check your invoices. Here's how:

1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab.
4. Scroll down a bit and you should be able to see the Invoices section. 
5. Click on the View link on each invoice to see their details.

Let us know if you have any other questions.