Form is disabled due to HIPAA compliance?

My form was locked, but I am not under HIPAA

I sent this email in response weeks ago

Hello!  Thank you for your email but as transformational coaches we are not a covered entity under HIPPA. Our clients either choose to fill out their information or they don’t so it’s not a requirement for them to fill out the form. 

If you have any more questions please don’t hesitate to reach out. 

Can you please note my account that we are not a covered entity under HIPPA?  

Thank you so much!

Glory Trosper

Hi Glory,

Thanks for reaching out to Jotform Support. Can you confirm if you encountered the modal shown in the screenshot upon logging into your Jotform account? Upon logging in, you should see a HIPAA modal window asking you to confirm if you're subject to HIPAA regulations.

If you closed the window without responding, you may have received the email that you mentioned. If the modal still isn't showing, try logging out of your account, clearing your browser cache and cookies by following the steps outlined in this article, and then logging back in. Afterward, proceed to the Data section of your account. Here’s how to do it:

1. While on the My Forms page, click on your Avatar at the top right of the screen, then select Settings.
2. From the menu that appears on the left side of the page, click on Data.
3. In the modal that appears, select No, I'm not a HIPAA-covered entity.

Give it a try and reach out again if you have any other questions.

Hi Glory,

I just heard back from our HIPAA Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if there’s anything else we can help you with.