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HangchanleaknaAsked on August 17, 2018 at 7:50 AM
I need to fix this urgently. My form with 24 pictures had been lost for 20 pictures.
When I view on phone it shows only 4 or 6. When I view on desktop it shows a lots of picture there.
Please Jotform team supports me to tackle such issue. This is so disappointed.
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David JotForm SupportReplied on August 17, 2018 at 11:32 AM
The images that are no longer showing up in the form were hosted by someone else. This image for example was hosted on a website that is no longer active:
http://freshyjuice.com/wp-content/uploads/2014/10/Freshy-Orange-Juice.jpg
Update the widget image links to ones from active sources and they should show once again.
As for selections missing on mobile, set the height of the widget high enough so that the full widget is shown on mobile:
The bottom of the widget is being cut off when it is reduced to two columns.
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HangchanleaknaReplied on August 17, 2018 at 11:51 AM
Hi David . So what am I gonna do ?
Reduce the Size of height ?
To avoid being cut off of picture on mobile.
I’m so stress with this image widget :(
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Kevin Support Team LeadReplied on August 17, 2018 at 1:03 PM
Yes, you need to adjust the widget's height as explained by my colleague, basically you need to play with the value until you see all the options, you may need to either increase or decrease it in order to have all the options displayed properly.
If you have questions, let us know.
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HangchanleaknaReplied on August 17, 2018 at 1:12 PM
I dun get it , so it means I should set the height high enough ? And the width reduced only 2 column ?
Pleaee assist to let me know your quick response.
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Kevin Support Team LeadReplied on August 17, 2018 at 2:24 PM
No, you need to simply increase the height value, to do it just log-in into your JotForm account and edit the form in question, search and click on the widget and click on the field properties button and simply change the height value, example:
The with may stay the same.
I hope this helps.
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HangchanleaknaReplied on August 17, 2018 at 9:49 PM
Hi Kevin. You and your team here are super awesome. I change the height to 1600 to fit with the form and I also use mobile responsive to get the form fit with the phone too. I used both and it works.
Thanks u for your attention and fast response. Really appreciated such rapid help.