Guest Account: Unable to Login to Account

Hi,

I am trying to log in but my password is not accepted.

I tried "forgot password" but no email comes through.

Can you please advise?

thanks

Sonya

Hi Sonya,

Thanks for reaching out to Jotform Support. I checked and found that your account is currently set up as Guest. Guest accounts are temporary and require only one login. You will not be able to get a password reset email in your email account. You can establish a free account using the same email address as you used for your Guest account. To create a new account, you can go to this link and register using the same email address.

Let us know if there’s anything else we can do for you.

Hi Kyle,

Thanks for your quick reply. I don't really understand how this will work. My employer has an account with licenses they assign - I have created a form which has gathered about 120 responses. I want to log in and review the data. If I create a new account, will I be able to access all my content?

kind regards

Sonya

Hi Sonya,

Thanks for reaching out to Jotform Support. Yes, when you create an account, any forms created in the Guest account or any forms assigned to you will automatically appear in the account. Ensure to use the same email address.

Give it a try and let us know how it goes.

Hi Harshad,

I gave it a go, but there are no forms or teams or other content showing.

"You Don't Have Any Forms Yet"

Any other suggestions?

Otherwise, I'll have to wait until business hours in Australia to see if they can reset my password.

cheers

Sonya

Hi Sonya,

Thanks for getting back to us. I checked the status of your email address and can see that you currently have an account that is on Starter plan associated with this email address sonya.sherman@dpc.wa.gov.au, but there are no forms created under this account. Do you perhaps remember the form you created? If yes, you can provide us with the link of the form so we can be able to trace the account.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Shirized,

If there is a Starter plan associated, that would have been a error - probably from me trying to get access to the right place.

My employer has an account and provides me with a license when I need to use the application. My forms and surveys also show with all the others created by my organisation, so it's not a matter of just one form. I need to get access to our corporate space.

I think better I just wait until they are back online and can re-set my password for me.

Thanks for your reply,

Sonya

Hi Sonya,

Thanks for getting back to us. Can you tell me if your employer has an Enterprise account? If so, we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Please create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

Thanks for your patience and understanding, we appreciate it.

Thanks Shirized,

Looks like I need to be able to log in to make those kinds of requests.

My internal team can help me tomorrow.

thanks

Sonya