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rjRomelAsked on June 4, 2024 at 7:31 AM
Hi, I am trying to screen out the participants from my survey who are not the right fit to my target profiles.
For example I don't want anyone under 24 and over 74 in my survey form. So if I am entering 23 and screening myself out, the very next page is showing as a list of all termination/screenout question points which is GIVING AWAY to the participants on what exactly they need to select to qualify.
THIS IS WRONG!!!
How do we rectify this?
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rjRomelReplied on June 4, 2024 at 8:52 AM
AND, it is NOT letting me complete the survey form. HELP!!!!
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Sheena JotForm SupportReplied on June 4, 2024 at 9:04 AM
Hello Romel,
Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.
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Sheena JotForm SupportReplied on June 4, 2024 at 9:18 AM
Hello Romel,
Thanks for your patience. I noticed that you have created skip conditions in your form. Please note that the form cannot be completed if some required fields are not filled, and skipping to a page does not automatically set those fields to not required. To fix this, you need to create a set of conditions that will set the skipped fields as not required.
I have fixed the conditions in my demo form. To inspect how I did the condition, you may clone the form to your account by following this guide.
Give it a try and let us know if you need any other help.
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rjRomelReplied on June 4, 2024 at 10:17 AM
Hi Sheena,
Now I am clicking on I CONSENT and still screening out. Something you did has broken that logic and I cant figure out whats wrong. Please help.
And I don't want a participant to try and complete the survey again once they have completed OR screened themselves out. How can we apply that logic?
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Angeli JotForm SupportReplied on June 4, 2024 at 10:47 AM
Hi Romel,
Thanks for getting back to us. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.
Thanks for your patience.
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rjRomelReplied on June 4, 2024 at 4:27 PM
Any news guys. I need to launch my survey. I cannot miss my deliverables. This is really URGENT!!
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Angeli JotForm SupportReplied on June 4, 2024 at 9:52 PM
Hi Romel,
We really appreciate your patience and understanding while we’re looking into this. It seems that you've used a Section header for that condition, that's why it's not working. Take a look at the screenshot below:
To fix the issue, you can replace the Section Header with the Paragraph field. Let me show you how:
- Click on the Add Form element menu.
- Add a Paragraph element and edit or customize the text.
Here's the result:
Give it a try and let us know if you need any other help.