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gportnoyAsked on August 13, 2018 at 11:39 AM
Hi, when someone sends a form back to us, are we able to track, or see the email trail of where the perosn has sent the email from
so if jo@ghd.com sends me back a form. can I see its from that address and at what date and time she sent it?
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Nik_CReplied on August 13, 2018 at 12:39 PM
You mean when your users submit the form?
You can check all your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If you had something else in mind, please let us know.
Thank you!
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gportnoyReplied on August 14, 2018 at 5:43 AM- Hi, gfor Edmund, how can I see Edmund returned this email?
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- ID
5b7069d0857bea2256341a69
- Form ID
81624111202439
- Submission ID
4099029567931484052
- Type
N/A
- Reply To
glenn@hlservices.co.uk
- Custom Header
N/A
- Provider
JOTFORM
- Server
geu-sub1
- IP
90.240.213.97
- Username
gportnoy
- Spam Score
0.7
Kind regards,
*Glenn Portnoy*
*Sales Development Manager*
T: 0203 770 2020 | D: 0203 770 2021 | M: 07914 068 323 | F: 0330 0889 560
E: glenn@hlservices.co.uk | W: www.hlservices.co.uk
Let's Get Social: *Facebook
Twitter
LinkedIn
*
*HL Services Is A Leading Provider Of The Grounds Maintenance &
Horticultural industry Offering Trusted Staffing Solutions *
We take data protection seriously, and in the interest of transparency, we
would like to tell you what we do with your data. If you would like to know
more, please *click here*
and you’ll be taken to our privacy policy
... -
Kiran Support Team LeadReplied on August 14, 2018 at 8:06 AM
I am sorry that I couldn't understand your query. Could you provide us with more information and let us know what exactly you are referring to 'returning email'?
We will wait for your response. Thank you!
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gportnoyReplied on August 15, 2018 at 5:43 AMif i sedn you an email it will say my email as a sender, date and time, can
jot form prove that a sender sent that email from there addres
Kind regards,
*Glenn Portnoy*
*Sales Development Manager*
T: 0203 770 2020 | D: 0203 770 2021 | M: 07914 068 323 | F: 0330 0889 560
E: glenn@hlservices.co.uk | W: www.hlservices.co.uk
Let's Get Social: *Facebook
Twitter
LinkedIn
*
*HL Services Is A Leading Provider Of The Grounds Maintenance &
Horticultural industry Offering Trusted Staffing Solutions *
We take data protection seriously, and in the interest of transparency, we
would like to tell you what we do with your data. If you would like to know
more, please *click here*
and you’ll be taken to our privacy policy
... -
Kiran Support Team LeadReplied on August 15, 2018 at 7:38 AM
I understand that you want to receive the email notification by the email address that has been entered on the form by the user when the form is submitted. If so, we do not have a direct feature to use the email address entered as the sender email. However, you may consider using Mandrill service to enable the email address field as the sender email for your notifications. Please refer to the guide below that can help you with using the Mandrill service.
https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.