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WUTIAsked on August 8, 2018 at 4:31 AM
Hello, I have Paypal set up with form and the Ruturn to Merchant button is not redirecting back to Jotform or anywhere upping completion of payment.
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David JotForm Support ManagerReplied on August 8, 2018 at 7:43 AM
Please contact PayPal to check the Auto Return function, probably it is not enabled in your PayPal account settings:
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WUTIReplied on August 8, 2018 at 10:43 AMWhy would it have worked a couple of weeks ago when I first created the form then? I haven’t touched PayPal any of the times.
Thanks!
Nicole Collins
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WUTIReplied on August 8, 2018 at 11:43 AMFYI, like I said before, the redirect worked before and now it’s not. Never touched PayPal.
I just tested, turned PayPal feature on which changed the PayPal verbiage to say “you will be redirected automatically and if not click here”, instead of the button which I had before that said, click here to be redirected to your Merchant site. Anyways, I was not redirected and nothing happened when I clicked link....
Thanks!
Nicole Collins
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BJoannaReplied on August 8, 2018 at 11:56 AM
If you set Auto Return function by following steps form this guide, and if it is not working I would suggest you to contact PayPal support as it seems that the issue is on their end.