Square Integration: Unable to connect

  • Mark Meyer
    Asked on May 31, 2024 at 11:41 AM

    I have watched the video on integrating square on my JotForm, and I have tried multiple times to connect it, but it is not working. The circle spins, but it fails to connect.

    Form: https://www.jotform.com/build/241506074219149#preview

  • Aravir JotForm Support
    Replied on May 31, 2024 at 12:04 PM

    Hi Mark,

    Thanks for reaching out to Jotform Support. I'm sorry you're having difficulties with this. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Square Integration: Unable to connect Image 1 Screenshot 20

    I cleared your form caches, can you try it again? If the issue persists, please make sure that you're entering the correct Square account credentials, clear your browser cache, use another browser, and connect to a different network.

    Give it a try and let us know if you need any help.